At Great Dane Haven, we aim to make your experience smooth and worry-free. Here’s how we handle shipping and returns for our puppies and products.
Shipping
1. Shipping Process
- We work with trusted and safe pet transport companies to deliver your puppy to you.
- After you place your order, we will contact you to arrange the best shipping method.
- Shipping times and costs depend on your location and the transport method.
- You will receive updates and tracking information so you know when to expect your puppy.
2. Shipping for Products
- For products like puppy accessories, we ship via reliable couriers.
- Shipping times usually depend on your location.
Returns
1. Puppies
- We want to make sure your puppy is a good match for you. If there is a problem, please contact us within 30 days of receiving your puppy.
- We do not accept returns or exchanges of puppies after this period, but we will work with you if there are any health or adjustment issues.
2. Products
- If you are not satisfied with a product, you can return it within 14 days of receiving it.
- The item must be unused and in its original packaging.
- To start a return, contact us at info@greatdanehaven.com for return instructions.
- Return shipping costs are the buyer’s responsibility unless the item is defective or damaged.
Refunds
- Once we receive your returned product, we will inspect it and let you know if your refund is approved.
- Refunds will be processed to your original payment method within 5 to 7 business days.
- For puppies, we do not offer full refunds unless there is a serious health issue verified by a licensed vet.
Contact Us
If you have any questions about shipping or returns, feel free to contact us at info@greatdanehaven.com . We’re happy to help!